FAQs and other information

Questions are good - the only stupid question is the one unasked. We will try to answer the common ones here but please don't hesitate to drop us a line or give us a call if there is something specific you'd like to ask.

I've had a content management system before and when I changed web developers they couldn't work with it. What happens if I want to move to different developers if I leave XML Infinity?

Hopefully you'll like the system so much you won't want to leave, but business continuity is a serious issue. We have a process in place to deal with any business wishing to stop using XML Infinity which can be found here.

I still don't quite understand uploads and why I lose them

To be honest, our business model is based around the idea that everyone that uses the system should have the same core functionality and derive the same benefits when the core is updated.

In order for everyone to benefit though, different level users pay for different numbers of uploads based on how important the system is to their online business. This is reflected in the yearly licence fee.

For more information about how uploads are used please see the explanation here.

Who is behind XML Infinity?

XML Infinity has been developed by Transition Media. Transition Media was founded in 2003 in order to pursue this and several other cutting edge technology projects.

How long has it taken to build XML Infinity and what version is it at?

XML Infinity is currently at version 3.1. The technology core has taken several years to build and has grown organically as clients have requested new features and people start using the system in new ways. Currently the core features take up in excess of 20,000 lines of code.

What sort of servers do you use?

Like the XML Infinity system itself, the server we use is entirely cutting edge in that it uses an AMD Athlon X2 processor. Why is this cutting edge? Because this processor was built for this type of application in mind. XML Infinity was built using a new programming technique called "threading" which is particularly useful in an object based system. Primarily threading is used to spin off different tasks from the main one so processing can occur in the "background" meaning no more staring at empty screens wondering what is going on. Traditional systems don't do this.

The AMD X2 is actually 2 processors on one chip. How does this help? Because it means tasks can be done twice as fast if both processors jump in and give each other a hand.

Are your servers available 24/7?

As a matter of fact they aren't and there is a good reason too. By talking to our clients and looking through server logs we have seen that the vast majority of work occurs on our servers during business hours. Therefore rather than contribute to climate change through energy wastage we just switch the machines off during non-peak times. Our servers are available from 7am - 9pm every day though if needed and if demand is there then we will extend these times.

The energy we save by switching off 1 server during non-peak demand times is enough to power the lights in a 4 bedroom family home for a year!

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